I am greeting Artificial Intelligence into my technical writing world with open arms. Truly, it’s been the companion on my writing journey that I’ve been looking for since I started writing in the early 2000.
With this innovation, documents can be customized and written with fewer errors. I know that these options have always been possible with some current platforms (like Madcap Flare, RoboHelp, Clickhelp) and a team of subject matter experts (SME) to review. But why not let the robots be helpful assistants?
Automate Content Generation
If we can let the robots help with creating first drafts from initial SME interviews or from data that already exists and verify that the tone and style are consistent, this reduces editing and proofing time. With this, the document development life cycle could move into the second draft phase quickly and allow for greater turnaround and more timely releases.
Enhance Content Accuracy
By using AI and conducting grammar edits more effectively (think: Grammarly), it will take less time to get to the final product. Add to this that once the documentation is written and compiled, if needed, AI will translate the content for a global audience that ensures consistency and technical accuracy (like Google Translate).
Improve User Experience
AI provides users and customers with a better experience as well with interactive documentation and personalized content delivery. Additionally, these tools analyze user interactions with the documentation and identify areas of improvement where writers can expand the content to help users better understand it.
With AI taking care of the basic reviews and verification of current information, it would allow for more time for customization, learning more about the products themselves, working closer with subject matter experts and researchers, and spending time in testing new, more innovative products.
A Better Companion
Through providing efficiency, consistency, and customization using automated content generation, in-depth reviews, and the ability to improve the user experience and engagement, AI can prove to be a great fellow traveler on the road to creating more accessible documentation.
Hyper Writer 