I’m continuing the interview format today with the second part of Meet the Hyper Writer. I think it’s the best way to introduce and learn more about a subject.
- What’s next for you?
More education and lots of networking! I’m a fearless learner and will be tackling the latest applications used for Project Management (Jira, Monday.com), Marketing (Hootsuite, Mailchimp), and Sales (Hubspot). Along with investigating updates to Tech Comm apps like Snag-it and Camtasia for screen capture and video production and the latest version of RoboHelp for online help. Looking to the future, I’ll be learning FlowXO to create chatbots. I’ve become very familiar and quite comfortable with conferencing apps – Zoom has been amazing for what I do. It’s becoming a more remote world, and I’m ready to meet people where they are.
- How has the profession changed since you started?
When I started, we mostly wrote in Microsoft Word or FrameMaker then some companies moved to online help which is when I learned RoboHelp. Users have become a lot more tech savvy over the years; however, there’s still a need for documentation. It has just transitioned and now takes the form of help on mobile devices, instant online chat support, tool-tip help for in-house software, or how-to videos. With my background in user documentation, I’ll be writing more explainer posts, video scripts and screencasts written in user-friendly, game-like language.
- How did you know you wanted to be a technical writer?
My career plan in college was to go into Human Resource Management but I took a Technical Communication class as an elective my senior year in college and truly fell in love! I thought; this has to be the best profession. It takes into account my love of process, project management, interviewing, team work, helping others learn and it provides endless chances to get experience with emerging technologies. Honestly, I still light up when I think about taking that class and how it changed the course of my working life. I have met so many fascinating people and had so many opportunities presented to me through this profession.
- Who are your influences?
Those who keep up with trends. As far as tech comm goes, I’m a fan of the TC Dojo where I’ve learned a lot about single sourcing and have gotten the latest information about what’s happening in our profession. I’ve been completely immersed in entrepreneur (Hello, Monday), technology (Rocket) and reinvention (Second Life) podcasts and programs as well as Project Management (Projectify). And I really enjoy listening to Tim Ferriss podcasts, since The Four Hour Work Week changed my perspective on work.
- Do you have a special quote or motto?
“If you don’t know it’s impossible, it’s easier to do.” – Neil Gaiman
Basically, keep doing what you want to do and don’t listen to anyone telling it can’t be done. A positive attitude will always carry you further than a negative one.