You know there are multiple areas of your business that require documentation. Understanding each unique area may take time but the process to document them is really simple.
Content has always been important, but with so many channels of presentation and distribution, how will your company prepare for what needs to be documented in 2020?
You need to convey what your products do and find the best ways for your users to navigate the products. In order to do that, you must have a user experience (UX) designer who understand you, your clients, and the product itself.
All trend reports for 2020 cite chatbots, voice assistants and artificial intelligence (AI) as the vital path to communicating with your clients and users. Having scripts written in human language conveying a conversational tone and a proper design flow will allow your company to provide superior service.
From the Project Charter to the Lessons Learned, project management documentation is important to every aspect of your company’s plan. With that, it’s very important that your professional writing delivers in every detail to complete the initiative quickly and within budget.
Explainer videos for products, services or business concepts are on the rise. According to HubSpot, 72% of customers would rather learn about a product through video. Even your Executive team would appreciate having company information presented in a video format, as opposed to text, per Wordstream. Video script writers who understand process, how to interview, what your clients need, and how best to explain concepts through video will be in demand in 2020.
A large amount of information used in training is being presented via video format; however, having a written script is vital to the final product. Professional writers will need to determine a learning objective, a sequencing plan (job task, chronological sequencing, etc.) and write any accompanying handouts or worksheets.
The entire world runs on software and someone needs to explain how it works. Technical writers are user advocates who speak the languages of software engineers as well as users and provide documentation to bridge these two worlds. As technology and platforms have become more complex, this has allowed Help files to be more individualized and user centered.
Have you had the conversation with your group about documentation? If not, you can always talk with someone who understands professional writing and how to help your team make the most of your products and services in the coming year.
Need help with your documentation in 2020?
I wanted to take a minute and update this podcast post!! I still really enjoy listening to these and I’ve learned so much about what’s new in the field of Project Management over the last few months. With that I wanted to update a few of the One to check out sections (see below). If you’ve taken my recommendations (and earned some PDUs besides!), then you may have heard these updated ones. If not, here’s your chance to get caught up and still learn a lot from the latest podcasts.
In finalizing goals for 2017, I wanted to learn more about the things that will allow me to create business relationships. Part of that is learning to speak the language of management, project management.
I wanted to share a list of informative podcasts that I have added to my weekly roster of listens…
These podcasts certainly know their audiences since most provide episode lists in a spreadsheet format (We all love spreadsheets!) and offer PMI test prep, books, and allow you to earn PDU’s.
People and Projects Podcast – Managing projects and managing people takes a special kind of expertise, and this podcast shares how to resolve conflict, persuade a team, and engage stakeholders. Subscribe to get new episodes which are available every week or so. One to check out (January): The Most Important Lesson You Learned Last Year.
>>One to check out (March): But What If Their Bingeing on Netflix about managing remote teams. Emily Luijbregts is being interviewed and she sounds like a phenomenal leader. She explains how she tries to make everyone on her team feel included in the project by having them post family photos, doing video conferencing, and sharing cake recipes on Slack. Great take away: Trust is a 2-way street. PMs will back you up but you must be honest with them. (I always enjoy the energy of these podcasts, no matter who is being interviewed!)
Manage This – The Project Management Podcast – This podcast includes sessions with catchy titles like “Thor, the Norse God of Project Management” and “Papergate.” The information in each episode ranges from general project management to specific methodologies like Six Sigma and Agile in a discussion/interview format. Velociteach, the host’s company, offers online courses and other Project Management resources. The podcast is a little over a year old and is available the first and third Tuesday of the month. One to check out (January) : Alpha Project Managers
>>One to check out (March): Are You Too Soft? explores the concept that not enough project managers (or team members) take the initiative and own a project. A great quote, “You almost always have the authority. The problem is that you don’t take it.” Great take away: Exceed your authority and see what happens.
PMPodcast – The host has produced over 300 episodes and shares up-to-date information for beginners and experts alike. This podcast often combines PM and Agile. One to check out (January): Get Unstuck in Your Project (and join Projectmanagement.com to be part of a PMI community!)
>>One to check out (March): Guest hosts from Scope of Success podcast and they speak with the founder of PMI Long Island chapter and discuss interviewing. Great take away: Make sure your PMP is up-to-date before you interview, know the difference between a risk and an issue, and what are the top 3 things you do after you start in a new company as a PM. (Fun podcast!)
So that leads us into the episodes specific to Agile.
Agile is the latest project management trend and here are two podcasts to keep you better informed and more able to pivot gracefully.
SPaM Cast – The Software Process and Measurement (SPaM) podcast explores process improvement in information technology for the last ten years. Hosts discuss the latest information on methodologies and business areas such as analysis, risk and usability. One to check out: Round Table, Quality, Agile and Security
Marketing Project Management
Marketing is a very important to companies – there are Chief Marketing Officers now! So here’s a good listen from Aptera Software.
>>Check out: Scrum Marketing where they discuss users stories from a PM perspective and talk about new PM software, ). Very interesting learning how traditional PM is working in a digital marketing arena.
Projects always need documentation – even in an Agile environment – so if you need help with your project, contact me! Check out my other blog posts and work.