AI is designed to perform specific tasks and answer common questions based on its programming and the information it has been provided. So, at its core, the reason AI will not replace technical writers is that AI cannot think independently.
It seems that there will always be a need for writing and documentation due to the fact that technical writers prioritize understanding and underlying needs over technology itself. We are always looking for more efficient processes and approaches to convey what users need to know.
AI is a tool.
Artificial intelligence is like any other writing device, like a computer keyboard, digital notebook, or a pen and paper; it simply makes writing easier. And like past technological advances – home computers, iPads – didn’t replace writing.
However, an implement of writing cannot replace the ability to be creative, utilize experience, think critically about a project, or communicate effectively. These assets belong exclusively to human writers.
Technical Writers understand people AND process
Technical writing is still about understanding – understanding designers, and developers, and having empathy for the users.
AI will not:
- Attempt to understand the process
- Show feeling for those reviewing documentation
- Perceive the significance of a certain piece of information
- Determine which parts mean more than any other.
Technical Writers will:
- Distinguish what is to be included to make user-friendly documents
- Reflect the voice of the organization
- Ensure consistency
- Solve problems quickly regarding information
- Be user advocates
- Adjust to any changes
Most notably of all of these is that technical writers are adaptive. Writers can recalibrate interview questions or modify documentation as needed. When interviewing SMEs or surveying users, this adaptability is crucial to providing a product that is accessible. Technical writers have the ability to take an answer or interview question and expound upon it to pull more information from the interviewee. AI can only rely on legacy information to predict the responses.
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